Store Policy

Our Store Policy

All references to "shipping" shall mean delivery / despatch / mailing / shipping, where appropriate.


Offer and acceptance

By placing your order on Our Websites, you agree that you are making an offer and we reserve the right to decline or rescind your offer. Our acceptance of your order will take place upon our receipt of your order and full payment.


Non-acceptance of order

In the event that we do not accept your order, it may be a result of any of the following:

  •  We did not receive your payment.
  •  We or our credit card payment processing service provider suspects potential credit fraud in your order.
  •  The product that you have ordered is out of stock.
  •  We have identified a pricing or product description error in your order.


No cancellation of order

Once we have accepted your order, it is legally binding; you cannot cancel it and we will not issue any refund.


Payment


Credit card payment

We reserve the right to scrutinize and investigate all credit card transactions for credit card fraud and take all necessary measures to minimize any potential loss to us. We reserve the right not to accept your credit card payment where the probability of credit card fraud is deemed to be high. In such events, we will request you to pay by a non-credit card method. Hyperlink to correct page (payment)


Despatch of products

Once we have verified that we have received your payment, we will ship all the products to you within THREE working days, provided that we have stock of all the products that you have ordered. In the event that we need to replenish any of the products that you have ordered, we will ship all the products together as soon as we have consolidated all the products. In the rare event that any of the products that you have ordered is permanently out of stock or will not be in-stock in the near future, we will contact you at your email address as provided in your order to seek your consent to replace it with another product of a similar value. We will refund you the value of the out-of-stock product via the credit card that is used in your order in SGD dollars or a cheque in Singapore dollars drawn upon a Singapore bank if you elect not to replace it.

We will ship all the products to you using the shipping particulars that you have provided us in your order. You agree that our proof of shipping shall be conclusive evidence of our shipping of our products to you.


Your duties and responsibilities

It is your duty and responsibility to ensure that you provide us with your correct and complete shipping particulars, including your full name, complete shipping address (including Blk/House no. / street name and postal code, etc., where applicable), a contactable telephone number and a valid email address. We will not be responsible for any delivery delay or non-delivery to you as a result of your provision of inaccurate information or insufficient information or a telephone number that the shipping agent cannot use to contact you (e.g. if you use call screening / blocking) in the event that they encounter problems delivering your package.

n the unfortunate event that you do not receive your package after the estimated delivery date that we have advised you, it is your duty and responsibility to look out for any note, card or letter left by the postman or courier at your shipping address should they turn up there while there is no one to accept your package and then contact them to re-deliver your package.

In the event that your package is subsequently returned to our shipping agent, they may inform us about the return of your package and we will then try to contact you and seek your instructions. If you want us to claim your package from our shipping agent and resend it to you, you will have to bear the package reclaim fee (this is the fee that we have to pay our shipping agent in order to claim your package from them as they incur a shipping cost when your package is delivered back to you), the re-shipping charge (this is the new shipping charge for us to re-ship the package to you) and a handling fee of SGD$10. If you do not want us to claim your package from our shipping agent and re-ship it to you, or if we do not hear from you by a specified deadline, we will not be able to help you nor claim your package from our shipping agent. We will not accept any returned package for whatever reason including but not limited to your refusal to accept or failure to claim your package from the shipping agent for whatever reason, and we will not issue any refund for all such returned packages. We will also not be responsible for any loss that you may incur.


Estimated delivery dates

Please note that all estimated delivery dates of your packages that we may advise you are estimates only and such estimates are based on the data provided by our shipping agents. The actual delivery date may be later than the estimated delivery date should there be unforeseen shipping delays caused by local post office or courier, local weather conditions, local holidays, the holiday season, and / or the availability of a person at your shipping address to receive your package when it arrives. Business days include Mondays to Fridays. We shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with your use and / or reliance on our estimated delivery dates of your packages.

We shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with any shipping delay. If you need your order urgently or cannot afford any shipping delays.


Disclaimer and exclusion of liability

Etutor shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with the delivery delay or non-delivery of your order.


Delivery

Local Singapore only. We do not deliver worldwide.

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